Refund Policy

QuickCommerceOS subscriptions are billed in advance on a quarterly or annual cycle. Subscription fees are non-refundable except in the limited circumstances described in this policy.

We do not offer pro-rated refunds for mid-cycle cancellations. If you cancel your subscription before the end of your current billing period, your access will continue until the end of that period, after which it will not renew.

We will issue a full refund of your most recent subscription payment in the following circumstances:

• Service unavailability: If QuickCommerceOS experiences a verified outage affecting core platform functionality for more than 72 consecutive hours in a single billing cycle, you may request a pro-rated credit or refund for the affected period.
• Billing errors: If you were charged an incorrect amount due to a billing system error on our part, we will correct the charge and refund any overpayment within 10 business days of verification.
• Duplicate charges: If you were charged more than once for the same billing period due to a processing error, we will refund the duplicate charge promptly.
• New accounts — first billing cycle: If you experience a material technical issue that prevents you from using core platform features during your first 14 days, and our support team is unable to resolve it, you may request a refund within those 14 days. Refunds under this provision are assessed case by case.

The Guided Onboarding add-on (₹14,999 one-time) covers a defined scope of hands-on onboarding support. Once onboarding work has commenced, this fee is non-refundable. If onboarding has not yet started and you cancel within 7 days of purchase, a full refund will be issued.

The Marketing Plus add-on is billed as part of your subscription cycle. It follows the same non-refundable policy as the base subscription. If included free under an annual plan, no separate refund applies.

To request a refund under this policy:

1. Email [email protected] from the email address associated with your account.
2. Include your account name, the invoice number(s) in question, and a brief description of the issue.
3. We will acknowledge your request within 2 business days and aim to resolve it within 10 business days.

Approved refunds are processed to your original payment method. Processing time depends on your payment provider — typically 5-10 business days after we initiate the refund.

Before initiating a chargeback with your bank or card provider, please contact us directly at [email protected]. We are committed to resolving billing disputes fairly and promptly. Chargebacks that are initiated without contacting us first may result in immediate suspension of your account pending investigation.

Billing questions: [email protected]